Ordering & Returns

Find ordering guidance below, followed by excerpts from our current shipping and return policies.

How to Order

Browse our coffee machines, review the product details, and add your selection to your cart. Check your items and shipping address, then follow the checkout steps to complete your purchase.

Shipping & Delivery

Orders are shipped within 1 business day.

Orders may ship from a warehouse in the United States or China.

Estimated delivery time is 3 days to 3 weeks, depending on the shipping origin and destination. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or customs processing.

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

We currently ship to United States.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Return Conditions

Returns may be requested within 30 days of delivery. Items must be in resalable condition.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to Start a Return

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at [email protected] or use the contact details in our contact information policy.

Return Shipping Costs

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.